Privacy Policy

Your privacy is important to us. Tricord Media Inc., and associated programs and events have always been and are still committed to protecting the privacy of the personal information of its partners, callers, employees, supporters and associated parties. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that users choose to share with us.

This policy describes how the personal information of users is collected, shared, and used when users interact with this website, as well as other websites and applications we own and operate.

PERSONAL INFORMATION WE COLLECT

We collect information using logs, device information, form submissions, cookies, and tag managers (including “web beacons,” “tags,” and “pixels”) to learn how users browse the website.

LOGS

When users visit our website, our servers may automatically log standard data provided by your web browser. This data includes information such as your computer’s IP address, browser version, the pages and products visited, the time zone, time and date, the time spent on each page, and the websites or search terms that referred users to the website.

DEVICE INFORMATION

We may collect data about the device a user access our website with. This data includes the device platform, type, operating system, device settings, and geo-location data. The data collected depends on the individual settings of the device and software.

FORM SUBMISSIONS

When a user fills out a contact form, participate in a chat, makes (or attempts to make) a purchase, or donation through the Site, we collect certain information from users, which may include name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Form Submissions”.

COOKIES

We use “cookies” to collect information about users and their activity across our website. A cookie is a small piece of data that our website stores on a user’s computer, and accesses each time the user visits, so we can understand how our audience uses our website. This helps us serve our users content based on informed decisions. Please refer to our Cookie Policy for more information.

ONLINE PRIVACY FOR CHILDREN

We never knowingly collect or maintain information on our website from visitors we know are under the age of 13.

LEGAL BASES FOR PROCESSING

We process personal information lawfully, fairly and in a transparent manner. We collect and process information about our users only where we have legal bases for doing so.

These legal bases depend on the services used, meaning we collect and use user data only where:

  • it is necessary for the performance of a contract to which the user is a party or to take steps at their request before entering into such a contract (for example, when we provide a requested service);
  • it satisfies a legitimate interest (which is not overridden by the user’s data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • the user give us consent to do so for a specific purpose (for example, the user might consent to us sending a newsletter); or
  • we need to process user data to comply with a legal obligation.

Where the user consents to our use of information for a specific purpose, the user has the right to change their mind at any time (not affecting any processing that has already taken place).

While we retain personal information, we protect it within commercially acceptable means to prevent loss, theft, unauthorised access, disclosure, copying, or modification. It is a commonly understood fact that no method of electronic transmission or storage is 100% secure and as such we cannot guarantee absolute data security. If necessary we may retain the personal information of users for compliance with a legal obligation or in order to protect the vital interests of users, or the vital interests of another natural person.

COLLECTION AND USE OF INFORMATION

We may collect, store, use, and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to fulfill any orders, or subscriptions placed through our website
  • to screen orders for potential risk or fraud
  • to enable a user to customise or personalise their experience of our website;
  • to enable a user to access and use our website, associated applications and associated social media platforms;
  • to contact and communicate with the user;
  • for internal records, and administration;
  • for analytics, market research, business development. This includes the operation and improvement of our website, associated applications and social media platforms;
  • to hold competitions or offer additional benefits to users;
  • when in line with the preferences a user has shared with us, for marketing and advertising, including to send promotional information about products, services, and information about 3rd parties that we consider to be of interest;
  • to comply with legal obligations, or resolve any disputes that we may have;
  • to consider an application of a user, for example a job application

SHARING PERSONAL INFORMATION WITH 3rd PARTIES

We may disclose personal information for various reasons:

  • with our employees, volunteers, contractors, and related entities;
  • with 3rd party service providers for the purpose of enabling them to provide services, including (without limitation) IT services, data storage, hosting providers, advertising networks, analytics, debuggers, debt collection, maintenance providers, marketing and advertising providers, professional advisors, and payment gateways, data collection and processing services;
  • with sponsors or promoters of competitions or events we operate;
  • with 3rd parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing;
  • with credit agencies, courts, tribunals, regulatory authorities in the event the user fails to pay for goods or services we have provided;
  • with courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • with law enforcement and first responders if any of our employees, contractors, volunteers deem, or if the user reveals themselves to be: a danger to self, a danger to others, or has been involved in the neglect or abuse of minors;
  • to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use Personal Information to provide users with targeted advertisements or marketing communications we believe to be of interest to respective users. For more information about how targeted advertising works, users can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through various vendors: – FACEBOOK – https://www.facebook.com/settings/?tab=ads – GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, users can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

USER RIGHTS AND PERSONAL INFORMATION CONTROL

INTERNATIONAL DATA

Personal information we collect is stored and processed in Canada, or where we or our partners, affiliates and 3rd-party providers maintain facilities. By providing us with personal information, users consent to the disclosure to these overseas 3rd parties.

USER RIGHTS

Residents of the EU have the legal right to access personal information we hold about them individually, and the right to ask that their personal information be corrected, updated, or deleted. We offer these services to all of our users. If you would like to exercise this right, please contact us through the contact information below.

USER CHOICE AND CONSENT

By providing personal information to us, users consent to us collecting, holding, using, and disclosing personal information in accordance with this privacy policy. Users under 16 years of age must have, and warrant (to the extent permitted by law to us) that they have the permission of their parent or legal guardian to access and use the website, and that the parents or guardian have consented to you providing us with your personal information. Users do not have to provide personal information to us; however, if they do not, it may affect your use of this website or the products and/or services offered on or through it.

DATA FROM 3RD PARTIES

Personal information received about a user from a 3rd party will be protected as set out in this privacy policy. All 3rd party personal information data providers represent and warrant that they have the end user’s consent to provide the personal information to us.

RESTRICTION OF DATA

Users may choose to restrict the collection or use of personal information. If the user has previously agreed to our use of personal information for direct marketing purposes, they may change their mind at any time by contacting us. Users asking us to restrict or limit how we process their personal information will be informed how the restriction affects use of our website, products and services.

ACCESS AND DATA PORTABILITY

Users may request details of the personal information that we hold about them. Users may request a copy of the personal information we hold about them. Where possible, we will provide this information in a common, easily readable file format. Users may request that we erase the personal information we hold about them at any time. Users may also request that we transfer this personal information to another 3rd party.

CORRECTION

Users who believes that information we hold about them is inaccurate, out of date, incomplete, irrelevant, or misleading are asked to please contact us using the details below. We will take reasonable steps to correct the information.

NOTIFICATION OF DATA BREACHES

We will comply with applicable laws in respect to any data breach.

COMPLAINTS

Users who believe we have breached a relevant data protection law and would like to make a complaint please contact us using the details below and provide us with full details. We will investigate the complaint and respond in writing, sharing the outcome of our investigation and the steps we will take accordingly. These users also have the right to contact any relevant regulatory body or data protection authority in relation to the complaint.

UNSUBSCRIBE

To unsubscribe from our respective email databases, or opt-out of communications, please contact us using the unsubscribe links in the source communication, or using the details below.

OUR COMMITMENT TO USERS

BUSINESS TRANSFER

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy we would include data among the assets transferred to the parties who acquire us. Users acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

LIMITS OF OUR POLICIES

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

CHANGES TO THIS POLICY

At our discretion we may change our privacy policy to reflect current acceptable practices or for other operational, legal or regulatory reasons. We will take reasonable steps to let users know about changes via our website. Your continued use of this website after any changes to our policies will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to our policies (for example changing a lawful basis on which we process your personal information) we will ask users to re-consent to the amended privacy policy.

 

COOKIE POLICY

When we provide services, information, or entertainment, we want to make the platform and user experience easy, useful, reliable, and safe. To optimise services delivered over the internet we sometimes place small amounts of information on users devices. These small amounts of information are known as cookies.

We do not sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law.

This portion of our privacy policy covers the use of tracking technologies between user devices and our sites. Below is a basic overview of 3rd-party services we may use which may also use cookies as part of their service, though they are subject to change outside of our control, and thus are not covered by this policy.

If a user does not want to accept cookies from us, the browser can be set to refuse cookies from this website, with the understanding that we may be unable to provide these users with some of the expected functionality, content and services.

WHAT ARE COOKIES?

Cookies are small data containers that a website uses to store information on a user’s device upon visit which typically contain information about the website itself, a unique identifier that allows the site to recognise the user’s browser upon return, data that serves the purpose of the cookie, and the expiry date of the cookie.

Cookies enable certain features (for example login status), to track site usage (for example analytics), to store a user’s settings (for example timezone, notification preferences), and to personalise content (for example advertising, language, closed alerts).

Cookies set by a website are referred to as “1st-party cookies”, and typically only track a user’s activity on that respective site. Cookies set by other sites (ie. 3rd parties) are called “3rd-party cookies”, and can be used to track a user on other websites that use the same 3rd-party service.

TYPES OF COOKIES AND THEIR USAGE

CRITICAL COOKIES

Some cookies are crucial to the user experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

PERFORMANCE COOKIES

Performance cookies are used in the measuring of how visitors use a website during their visit, without collecting personal information about them. In most cases this information is anonymous, and aggregated with information tracked across all website users to help website managers to understand visitor usage patterns, technologies, identify and diagnose problems or errors users may encounter, and to make better strategic decisions in improving our audience’s overall website experience. These cookies may be set by the website or by 3rd-party services.

FUNCTIONALITY COOKIES

Functionality cookies are used in collecting data about devices and any settings a user may configure on the website (for example language and timezone settings). Websites can provide users using cookies with customised, enhanced or optimised content and services. These cookies may be set by the website or by 3rd-party service.

TARGETING AND ADVERTISING COOKIES

Targeting/advertising cookies are used in determining what promotional content is most relevant and appropriate to a user’s interests. Websites may use them to deliver targeted advertising or to limit the number of times users see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to the end user. These cookies may be set by the website or by 3rd-party services. Targeting/advertising cookies set by 3rd-parties may be used to track you on other websites that use the same 3rd-party service.

3RD-PARTY COOKIES ON OUR SITES

We use 3rd-party services on our websites, including analytics providers, content partners, and partner platforms. We grant these 3rd parties access to select information for services to help us serve our users. They may also set 3rd-party cookies in order to deliver the services they are providing. 3rd-party cookies can be used to track you on other websites that use the same 3rd-party service. As we have no control over 3rd-party cookies, they are not covered by our cookie policy.

OUR 3RD-PARTY PRIVACY POLICY

We review the privacy policies of all our 3rd-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include 3rd-party services that compromise or violate the privacy of our users.

COMMON 3RD-PARTY COOKIES

ANALYTICS

Our websites use analytics tools to measure how many people are using our web pages and to help us understand how people interact with our web pages so we can make them better. These tools use a cookies to enable us to gather this information.

CMS

Our websites are build on platforms which use cookies to store preferences and user information.

CHAT UTILITY

Our websites may feature a 3rd party embedded chat widget.

MAPS

Our website may contain some pages that display a map from a provider. When viewing these pages Google uses a cookie to store preferences and information.

SOCIAL MEDIA

Our website may contain pages that allow you to post to various Social Media platforms like Twitter, Instagram, Facebook etc. This functionality will occasionally use a cookie to facilitate this.

IFRAMES

Our website may use iFrames to display third party content, such as Facebook, within a web page. In some cases, this third party content may place a cookie on your device.

OPTING OUT OF COOKIES

If a user does not wish to accept cookies on a given website, the browser can be set to refuse cookies for specific domains. Most browsers are configured to accept cookies by default, but can be configured to either refuse cookies altogether, or to notify users when a website is trying to set or update a cookie. The ‘Help’ function within most browsers likely documents the necessary steps to do this. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to block cookies on a wide variety of browsers. You will also find details on how to delete cookies from your device as well as more general information about cookies.

Users likely need to update these settings on each individual device used to access a given domain.

Although some cookies can be blocked with little impact to user experience of a website, blocking all cookies may reduce or remove ability access certain features and content across all websites.

 

Terms of Service

SECTION 1. TERMS

Tricord Media Inc. holds terms of service for the use of properties including this website. By accessing this website, you agree to be bound by these terms of service as well as all applicable laws and regulations, and agree that you are responsible to comply with any applicable local laws. If you do not agree with any of these terms you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Any new features or tools which are added to the current website shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 2. USE LICENSE

Permission is granted to use Tricord Media Inc.’s website for personal, non-commercial transitory viewing only. This is a grant of license, not a transfer of title. Under this license you may not:

  • modify, copy, sell, resell, or exploit the materials; • use the materials for any commercial purposes, or for any public display (commercial or non-commercial) without express written permission by us; • attempt reverse engineer any software contained on Tricord Media Inc.’s website; • remove any copyright or other proprietary notation from the materials; or • transfer the materials to another person or “mirror” the materials.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tricord Media Inc. at any time. Upon terminating your viewing of these materials, or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

SECTION 3. DISCLAIMER

Materials on Tricord Media Inc.’s website are provided ”as is”. Tricord Media Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Tricord Media Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this website.

SECTION 4. LIMITATIONS

In no event shall Tricord Media Inc. or its suppliers be liable for any damages (including, without limitation damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Tricord Media Inc.’s website; even if Tricord Media Inc. or a Tricord Media Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

SECTION 5. ACCURACY OF MATERIALS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to content, product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 6 – MODIFICATIONS TO THE SERVICE

The website contents, and where applicable any prices for products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any 3rd-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 7. LINKS

Certain content, products and services available via our Service may include materials from 3rd-parties. The inclusion of any link does not imply endorsement by Tricord Media Inc. of the site. Use of any such linked website is at the user’s own risk. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any 3rd-party materials or websites, or for any other materials, products, or services of 3rd-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any 3rd-party websites. Please review carefully the 3rd-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding 3rd-party products should be directed to the 3rd-party.

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to 3rd-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranty, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional 3rd-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant 3rd-party provider(s).

We may also, in the future, offer new services and/or features through the website including, the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9. MODIFICATIONS

Tricord Media Inc. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

SECTION 10. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, store, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any 3rd-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or 3rd-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you, nor by any 3rd-party.

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Tricord Media Inc. does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free, nor do we warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ”as is” and ”as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Tricord Media Inc., our directors, officers, employees, volunteers, sponsors, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 12 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Tricord Media Inc. and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, volunteers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any 3rd-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a 3rd-party.

SECTION 13 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by all applicable laws, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless, and until terminated by either you or Tricord Media Inc.. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 15 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 16 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Burlington, Ontario Canada.

 

CONTACT US

Questions, concerns or inquiries regarding the policies of Tricord Media Inc., should be emailed to [email protected] or submitted by telephone to 905-635-0968. Attention: Privacy Officer

OUR ADDRESS

1295 North Service Road
PO Box 5100
Burlington, ON L7R 4M2

Last updated May 1, 2019.